Refund policy

 

Last updated October 2026

We want you to love every piece from Enchantress Co. If something isn't quite right, we're here to help.

30-Day Returns

You may return most items within 30 days of the purchase date for a refund or store credit.

Return Conditions

To be eligible for a return, items must be unused and in their original condition and original packaging, including the brand's box and pouch, plus tags where applicable.

Final Sale Items

Engraved items are final sale and cannot be returned.

How to Start a Return

Once your return is approved, we'll email or provide you with a prepaid USPS return shipping label, so returns are free. Please pack your item securely and send it back using our label.

Online orders must be returned by mail using our label. We're unable to accept in-store returns of online orders.

Refunds and Store Credit

You can choose a refund to your original payment method or store credit. Refunds are processed within 5–7 business days after we receive your return in its original condition. Your bank or card issuer may take additional time to post the refund.

Standard shipping is free. If you paid for a faster shipping upgrade, those shipping charges are non-refundable.

Exchanges

We don't offer exchanges. If you'd like a different item, simply return the original and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, please contact us as soon as possible after delivery, ideally with photos, and we'll make it right.

Gifts

If you received an item as a gift and would like to return it, please contact us and we'll be happy to help.

Questions

We're happy to help with any questions about returns. Call 626-792-4556, email support@enchantressco.com, or visit us at 62 W Union St #3, Pasadena, CA 91103 (Tuesday – Saturday, 2:30 PM – 7:30 PM).